When will I receive my order?
All in-stock orders placed by noon EST ship same day. For domestic shipments (USA), please allow 2-6 business days after shipment for your package to arrive. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.
Do you ship Internationally?
No, we do not ship internationally.
How much does shipping cost?
Ground Shipping & handling is FREE for qualifying orders over $49 in the continental US! Please call 888-219-5313 for a quote for Shipping & handling to Alaska, Hawaii, Puerto Rico & Guam.
Can I expedite my shipment?
Yes, we can ship Next Day, 2-day, and 3-day. Please call 888-219-5313 for expedited shipping options.
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
How can I change my shipping address?
If you contact us within a few hours after placing your order, we will do out best to change your address. Unfortunately, once your order is processed, we cannot change your address. Please email us at firstname.lastname@example.org with your order number if you believe your package won’t arrive to you.
How do I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to email@example.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at firstname.lastname@example.org if you’re in this situation.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please email us at email@example.com and we will look into your order for you.
Can I ship on my own shipping account?
Yes. If you would like to ship on your own UPS or Fedex shipping account, please e-mail firstname.lastname@example.org or call 888-219-53133 to place your order.